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Using Trustoo with Shopify Flow

Overview​

Trustoo enables you to create tailor-made automated workflows triggered by review submissions using Shopify Flow.

Integration Steps​

1. Create a New Workflow​

Open the Shopify Flow app and create a new workflow

Create New Workflow

2. Select a Trigger​

Click "Select a trigger"

Select Trigger

3. Choose Trustoo Trigger​

  • Click "Trustoo.io Reviews"
  • Select "New Reviews" as your trigger
Trustoo Reviews Trigger Trigger Configuration

4. Configure Workflow​

  • Add Conditions
  • Set Up Actions
  • Click "Turn on workflow" to activate automation
Activate Workflow

Workflow Automation Examples​

Potential Use Cases​

  1. Adaptive Email Responses

    • Send different thank you emails based on review ratings

  2. Loyalty Program Integration

    • Award points when a customer submits a review

  3. Customer Support

    • Create support tickets for specific types of reviews

  4. Performance Tracking

    • Log product reviews in Google Sheets
    • Track review metrics automatically

Best Practices​

  • Start with simple workflows
  • Test thoroughly before full implementation
  • Monitor workflow performance
  • Continuously refine your automation strategies

Workflow Design Tips​

  • Consider customer experience
  • Use conditions to create nuanced responses
  • Leverage multiple actions in a single workflow
  • Keep workflows clear and purposeful

Potential Workflow Scenarios​

  • Low-rating reviews trigger support team notification
  • High-rating reviews generate loyalty points
  • Automatically tag products based on review content
  • Create internal reports from review data

Support​

  • Refer to Shopify Flow documentation
  • Consult Trustoo support for specific integration questions
  • Explore Shopify app store for additional workflow ideas

Advanced Integration​

The Shopify Flow integration offers virtually limitless possibilities for automating and enhancing your review management process.