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Auto Reviews Feature Guide

What is Auto Reviews?​

Auto Reviews is our core functionality that automatically generates positive reviews for your products when customers provide consent but don't actively submit feedback within a specified time. This helps increase your overall review count while maintaining compliance with consumer protection regulations.

Auto Reviews Overview

How It Works​

  1. Customers provide explicit consent to share their experience
  2. If they don't submit a review within the waiting period, the system automatically creates a positive review on their behalf
  3. Customers can still edit the auto-generated review afterward
  4. Generates social proof for your products with minimal effort

Rating Preservation Mechanism​

Sophisticated Review Management​

  • Auto-generated reviews contribute to product rating statistics
  • Reviews with empty content can be automatically hidden
  • Only star ratings from auto-generated reviews are counted in overall score
  • Maintains authentic rating averages while displaying meaningful content

1. Thank You Page​

  • Consent collected via pop-up on order confirmation page
  • Appears immediately after purchase completion
  • Customizable appearance and messaging
Thank You Page Consent

Note: Due to Shopify's new Extensibility, add the Trustoo.io app block to activate the widget

Trustoo App Block

2. Checkout Page (Shopify Plus Merchants Only)​

  • Consent collection integrated directly in checkout process
  • Implemented via checkbox
  • Customizable presentation to match brand identity
Checkout Page Consent

Note: Add Trustoo.io app block to Checkout page to activate widget

Checkout Widget

Critical Configuration Note​

⚠️ The consent button can only be displayed on ONE page type:

  • If selected for checkout page, it won't appear on thank you page
  • Vice versa applies

Best Practices​

  • Clearly communicate the consent process
  • Make consent collection transparent and easy
  • Ensure compliance with data protection regulations
  • Provide clear opt-out options

Benefits​

  • Increase review volume
  • Improve product social proof
  • Minimal manual intervention
  • Maintain rating authenticity

Potential Considerations​

  • Balance automation with genuine feedback
  • Monitor review quality
  • Respect customer preferences
  • Provide easy review editing options

Troubleshooting​

  • Verify app block installation
  • Check consent settings
  • Ensure proper page configuration
  • Test widget functionality across different devices

Support​

For detailed assistance or specific implementation questions, contact our support team.

Compliance and Ethics​

  • Always prioritize customer consent
  • Provide clear information about review generation
  • Allow easy review modification or removal