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Review Reward Discount Feature

Overview​

Encourage customers to leave valuable reviews by offering them a discount on their next purchase. This feature allows you to incentivize customer feedback while building loyalty and social proof for your store.

Key Benefits​

  • Increase your review collection rate
  • Build customer loyalty through rewards
  • Generate more photo reviews for better product visibility
  • Drive repeat purchases with discount incentives

How It Works​

When enabled, customers who leave reviews will receive a discount code for their next purchase. You can customize various aspects of this feature to suit your business needs.

Review Reward Discount Overview

Configuration Options​

1. Discount Conditions​

Review Type Conditions​

Review Type Conditions
Review Content Options​
  • Reviews with photos only
    • Discount only for reviews including product photos
  • Text or photo reviews
    • Discount for all review types (text or with photos)

Submission Channel​

Review Submission Channels
Channel Options​
  • On-site & review requests
    • Discounts for reviews submitted on website and via email
  • Review requests only
    • Discounts limited to email review requests

2. Discount Code Generation​

Discount Code Generation Methods

Generation Methods​

  • Auto-generate
    • Unique, one-time use code for each review
    • Generated by Trustoo.io
  • Single Shopify discount code
    • Same code for all review submitters

3. Discount Settings​

Discount Settings

Customization Options​

  • Discount Type
    • Percentage off
    • Fixed amount
  • Amount
    • Set specific discount percentage or value
  • Expiration
    • Flexible expiration from "Never" to "180 days"

Best Practices​

  • Set an attractive but sustainable discount
  • Clearly communicate the reward to customers
  • Ensure the discount encourages genuine, helpful reviews
  • Monitor the impact on review quantity and quality

Considerations​

  • Balance incentive with review authenticity
  • Avoid overly aggressive discount strategies
  • Comply with platform guidelines on review incentives

Potential Strategies​

  • Slightly higher discount for photo reviews
  • Tiered rewards based on review quality
  • Seasonal adjustment of discount rates

Tracking and Optimization​

  • Monitor review submission rates
  • Analyze the quality of incentivized reviews
  • Adjust discount parameters based on performance

Potential Challenges​

  • Preventing fake or low-quality reviews
  • Managing discount code distribution
  • Maintaining review authenticity

Support​

If you need assistance configuring the review reward discount feature, contact our support team for personalized guidance.

Conclusion​

The Review Reward Discount feature provides a powerful tool to enhance customer engagement, gather valuable feedback, and drive repeat purchases.