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Customizing Trustoo Email Request Templates in Klaviyo

Prerequisites​

Note: Before beginning, you must integrate Trustoo with Klaviyo.

Step-by-Step Guide​

1. Select Email Template​

Choose or create an email template in Klaviyo.

2. Set Content Repetition​

Configure where content will be repeated in the email template:

Content Repetition Setting

3. Select Trustoo Review Requests Event​

  1. Find the Trustoo Review Requests event
  2. Locate required variable information
  3. Click to Copy
Trustoo Review Requests Event Variable Information

4. Display Product Information​

Insert purchased product details in the email:

Product Information Display

5. Add Review Button​

Create a button that redirects to the product review link:

Review Button Configuration

6. Use Dynamic Images​

Configure dynamic images in the email template:

Dynamic Image Settings

7. Final Template Configuration​

Use these variables to personalize your email template:

Single Variables​

Property nameTemplate tagExample
customer_email{{ event.customer_email }}[email protected]
customer_name{{ event.customer_name }}test
customer_phone_number{{ event.customer_phone_number }}17896356632
n_days_ago{{ event.n_days_ago }}15
order_id{{ event.order_id }}5755398520899
shop_name{{ event.shop_name }}thekk
shop_url{{ event.shop_url }}https://thekk.myshopify.com

Array Variables​

Property nameTemplate tagExample
product_id{{ event.items.0.product_id }}7153071140531
product_image_url{{ event.items.0.product_image_url }}https://cdn.shopify.com/s/files/1/0592/7763/9747/files/3614220904740_0_P0.jpg?v=1721876139
product_title{{ event.items.0.product_title }}Urna Cachorros
review_url{{ event.items.0.review_url }}https://yourstore.com/reviews/write_reviews?token=
variant_id{{ event.items.0.variant_id }}41297864596523
variant_name{{ event.items.0.variant_name }}Dachshund

Best Practices​

  • Carefully select and test variables
  • Ensure all product information is correctly displayed
  • Create an intuitive and visually appealing review request email
  • Test the email template thoroughly before sending

Troubleshooting​

  • Verify Trustoo and Klaviyo integration
  • Check that all variables are correctly mapped
  • Ensure review links are functioning
  • Test email rendering across different devices

Support​

If you encounter any issues during setup, contact Trustoo or Klaviyo support.

Additional Resources​