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Parcel Panel and Trustoo Integration Guide

Overview​

This integration allows you to automatically trigger Trustoo review request emails when a package is marked as "Delivered" in Parcel Panel. This ensures review requests are sent at the optimal time - right when customers receive their orders.

Setup Instructions​

Step 1: Configure Parcel Panel​

  • Navigate to the Parcel Panel app
  • Click on "Settings" in the left sidebar
  • Select the "General" tab

Enable Shopify Event Notifications​

  • Locate the option "Send shipping tracking events to Shopify"
  • Toggle this option ON
Shopify Event Notifications

Step 2: Configure Trustoo Settings​

  • Log in to your Trustoo dashboard
  • Ensure review request settings are set to trigger "After Delivered"
  • Set your preferred timing (e.g., 5 days after delivery)
Review Request Timing

Integration Workflow​

  1. Parcel Panel tracks your shipments and detects package delivery
  2. Parcel Panel sends delivery event to Shopify
  3. Trustoo receives the delivery notification from Shopify
  4. Trustoo automatically schedules a review request email based on your timing settings

Benefits​

Key Advantages​

  • Perfect Timing: Send review requests exactly when customers receive products
  • Higher Response Rates: Increase review collection at the most relevant moment
  • Fully Automated: No manual intervention needed
  • Enhanced Customer Experience: Engage customers at the ideal point in their journey

Troubleshooting​

Common Issues​

If review request emails aren't being triggered after delivery:

  • Verify "Send shipping tracking events to Shopify" is enabled in Parcel Panel
  • Ensure Trustoo review request trigger is set to "After Delivered"
  • Check that both apps have necessary Shopify store permissions

Best Practices​

  • Regularly review integration settings
  • Monitor review request response rates
  • Adjust timing based on customer feedback
  • Ensure smooth communication between Parcel Panel and Trustoo

Configuration Tips​

  • Choose an optimal time delay for review requests
  • Consider your product type when setting review request timing
  • Test the integration with a few orders to verify functionality

Support​

If you need assistance with this integration, please contact our support team for personalized help.

Conclusion​

The Parcel Panel integration provides a seamless, automated way to collect valuable customer reviews at the most opportune moment.