Skip to main content

Integration Klaviyo

Activate Klaviyo Integration​

1. Create API Key in Klaviyo​

Navigate to Klaviyo settings and create a Private API Key

Create API Key

2. Configure API Key​

  • Add API Key Name
  • Select Access Level permission
  • Click Create
Configure API Key

3. Copy API Key​

Copy the generated API Key

Copy API Key

4. Integrate with Trustoo​

  • Go to Trustoo application > Integration > Klaviyo
  • Paste the API Key
  • Click Validate
  • Turn on the switch
Trustoo Klaviyo Integration

Creating a Review Request Process in Klaviyo​

1. Create a New Flow​

In Klaviyo, go to Flows and click Create flow

Create Flow

2. Build Your Own Flow​

Click "Build your own"

Build Your Own Flow

3. Name the Flow​

Name your new flow and click Create flow

Name Flow

4. Select Trigger​

  • Go to All triggers > Metric
Select Trigger

5. Choose Review Request Metric​

Select either:

  • Trustoo Review Requests
  • Trustoo Review Requests Reminder
Choose Review Request Metric

6. Save Trigger​

Click Save after selecting the metric

Save Trigger

7. Add Email Option​

Drag the Email option to the bottom of the trigger process

Add Email Option

Learn about Customizing Templates in Klaviyo

8. Configure Email Settings​

Click the Email process and set email-related information in the right panel

Configure Email Settings

9. Review and Activate​

  • Click Review
  • Turn on the flow
  • Select Live
  • Click Save
Review and Activate Flow

10. Complete Setup​

Click Exit to finalize the configuration

Complete Setup

Important Notes​

  • Trustoo Review Requests Email will now be sent via Klaviyo
  • This setup applies only to Review Requests and Review Requests Reminder emails
  • Other emails will continue to be sent according to Trustoo settings

Troubleshooting​

  • Verify API key is correct
  • Check Klaviyo integration permissions
  • Ensure flow is activated and live
  • Test email template thoroughly

Support​

For further assistance, refer to: